Returns Policy

At MALVIONEX, we are committed to ensuring that you have a positive experience with our products. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

Return Process

1. Contact our support team at [email protected] to initiate a return. Please include your order number and reason for return.
2. Once your return is approved, you will receive a return shipping label via email.
3. Pack the item securely and attach the return shipping label.
4. Send the package back to us using the provided shipping label.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

Exceptions

Certain items are non-returnable, including but not limited to:

• Customized products
• Items on clearance or final sale
• Gift cards

Exchange Policy

If you need to exchange an item for a different size or color, please follow the return process. Once your original item is received and inspected, a new order will be processed.

Contact Us

For further assistance, please contact our support team:

Email: [email protected]

Phone: 1-800-555-0199

Thank you for choosing MALVIONEX!